At SFN Pharma, we stand as your premier destination for unique and exclusive products, dedicated to fulfilling your needs in food supplements, vitamins, personal care, and cosmetics. With an unwavering commitment to quality, we take immense pride in the meticulous manufacturing and distribution of a diverse range of high-quality formulations. If you are not completely satisfied with your purchase, we have a comprehensive return and refund policy designed to ensure your experience with SFN Pharma is as exceptional as the products we create.
SFN Pharma Return and Refund Policy.
1. Eligibility for Returns
To maintain the highest standards and ensure a seamless experience, the following conditions must be met to qualify for a return:
Product Condition: The item must be unused, unopened, and in its original packaging as received. Any product that has been opened, used, or altered is not eligible for a return.
Return Window: Return requests must be submitted within 30 days of receiving your order. Requests made beyond this period will not be accepted.
Proof of Purchase: A valid receipt, order number, or confirmation email is required to verify and process your return.
2. Non-Returnable Items
For health and safety reasons, certain items are not eligible for return or refund, including:
Products labeled as “Final Sale” or “Non-Returnable” at the time of purchase.
Gift cards, digital/downloadable products, or promotional items.
Products that have been opened, used, or damaged by the customer.
3. How to Initiate a Return
To initiate a return, please follow these steps:
Contact Customer Support: Email us at info@sfnpharma.com or call +20 109 566 3911. Provide your order number and a brief explanation of your return request.
Return Authorization (RA): Our team will review your request and issue a Return Authorization (RA) number along with return instructions if your return is approved.
Prepare Your Package: Safely pack the product in its original packaging, including all accessories, manuals, or free samples. Clearly mark the RA number on the outside of the package.
Ship the Return: Send the package to the address provided in the return instructions. We recommend using a trackable shipping service or purchasing shipping insurance to protect against loss or damage during transit, as SFN Pharma is not responsible for any issues that may arise during shipment.
4. Refunds
Once we receive and inspect your returned item, we will process your refund if it meets our return criteria. Refunds will be issued to the original payment method used at the time of purchase. Please allow 7-10 business days for the refund to reflect in your account, depending on your bank or credit card provider.
Refund Eligibility: Items that meet our return conditions will be fully refunded.
Partial Refunds: Products returned in a condition that does not meet our standards may be eligible for a partial refund at our discretion.
5. Exchanges
At this time, SFN Pharma does not offer direct exchanges. If you wish to receive a different product, please return the original item for a refund and place a new order. This ensures that you receive the product of your choice based on updated availability.
6. Damaged or Defective Items
We prioritize the quality and integrity of all SFN Pharma products. If you receive an item that is damaged, defective, or incorrect, please reach out to us immediately:
Contact Us: Email us at info@sfnpharma.com or call +20 109 566 3911 with your order number and a description of the issue.
Resolution Options: Based on your preference and the nature of the issue, we will arrange for a replacement, refund, or an appropriate resolution.
7. Shipping Costs and Responsibilities
Shipping costs for returns are the customer’s responsibility unless the return is due to an error on our part or a defective product. In such cases, SFN Pharma will provide a prepaid return label or reimburse the shipping costs.
Customer-Initiated Returns: For returns initiated due to personal preference or incorrect orders placed by the customer, the return shipping costs will be the customer’s responsibility.
Defective or Incorrect Products:SFN Pharma will cover shipping costs for returns due to defective, damaged, or incorrectly delivered items.
8. Contact Information
For any questions, concerns, or support related to our Return and Refund Policy, please feel free to reach out to our dedicated customer support team. We are here to assist and ensure that your experience with SFN Pharma is as positive as possible.
SFN Pharma reserves the right to update or modify this policy at any time to reflect changes in our practices, partners, or legal requirements. We encourage you to review this page periodically to stay informed of any changes. Your continued use of our website and services signifies your acceptance of the updated terms.
