At SFN Pharma, we are committed to protecting your privacy and ensuring the security of your personal information. When you place an order or subscribe to our newsletter, we collect essential details such as your name, contact information, and payment details. This data is used solely for processing your orders, maintaining communication, and enhancing your overall experience with us. SFN Pharma guarantees that your information is handled with the utmost care and confidentiality.
Cookies and Tracking
Our website utilizes cookies to optimize your browsing experience and tailor our services to better meet your needs. These cookies may gather non-personal data, including your IP address, browser type, and pages visited. You can modify your browser settings to reject cookies; however, doing so may affect the performance and functionality of our site.
Third-Party Services
SFN Pharma collaborates with trusted third-party service providers for analytics, advertising, and payment processing to offer you a seamless online shopping experience. These services may collect and process your personal information as outlined in their respective privacy policies. We encourage you to review these policies for more insights on how your data is managed.
Security Commitment
We take the security of your personal information very seriously at SFN Pharma. While no online data transmission or electronic storage method can be guaranteed to be 100% secure, we employ industry-standard measures and protocols to safeguard your data. Our continuous efforts are focused on maintaining the highest security standards to protect your personal information to the best of our ability.
Terms of Service
Product Information
SFN Pharma is a reputable manufacturer and distributor of premium food supplements, vitamins, personal care products, and natural oils. Our mission is to deliver top-quality products that support and enhance the health and wellness of our customers. The product information provided on our website aims to inform and assist you in selecting the right product for your needs. If you have any specific health concerns, we recommend consulting with a healthcare professional before using our products.
Ordering and Payment
When you place an order with SFN Pharma, you confirm that all provided information is accurate and up-to-date. All payments are processed through secure and reliable payment gateways to ensure your financial information remains protected at all times. We reserve the right to cancel or refuse any order that does not meet our guidelines or appears suspicious.
Shipping and Returns
We are proud to partner with reputable shipping companies, including Aramex, Bosta, FedEx, and the Egyptian Post, to ensure fast and reliable delivery of your orders. Below are the details of our shipping and return policies:
Shipping Times: Estimated delivery times range from 3-7 business days, depending on your location and selected shipping partner.
Shipping Fees: Shipping fees are calculated based on the destination and chosen courier service, which will be displayed during the checkout process.
Order Tracking: Once your order is dispatched, SFN Pharma will provide you with a tracking number, allowing you to monitor your shipment in real-time.
Returns and Refunds
Eligibility for Returns: We accept returns for unopened and undamaged products within 14 days of delivery. Please contact our support team to initiate the return process.
Damaged or Defective Products: If you receive a product that is damaged or defective, notify us within 48 hours of receiving the item. SFN Pharma will arrange for a replacement or a full refund, based on your preference.
Refund Process: Refunds are processed through the original payment method within 7-14 business days after we receive and verify the returned item.
Product Quality Assurance
At SFN Pharma, product quality is our highest priority. We are dedicated to manufacturing and delivering products that meet strict quality and safety standards. Our rigorous quality control measures ensure that every product we offer is safe, authentic, and effective. If you encounter any issues with your order, our customer support team is here to assist you promptly and professionally.
Contact Information
For any inquiries or concerns related to our policies, products, or services, feel free to reach out to our dedicated team:
We value your feedback and strive to continually improve our services.
Policy Updates and Modifications
SFN Pharma reserves the right to update or modify these policies at any time. We encourage you to periodically review this page for any changes. Your continued use of our website and services signifies your acceptance of the updated terms.
